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Privacy Policy

Your privacy is important to Griffmart and we are committed to protecting your personal information. Griffmart specializes in high-quality plush toys and related merchandise. This website, www.griffmart.com, is operated by Griff LLC (“Griffmart”, “we”, or “us”), located at Oklahoma.

This Privacy Policy (“Policy”) explains our practices regarding your personal information when you:

  • Use our website, microsites, or mobile applications;
  • Register for an account or newsletter;
  • Purchase products directly from our website;
  • Interact with us via social media, advertisements, or third-party websites;
  • Contact our customer service team; or
  • Otherwise engage with our services (collectively, “Services”).

This Policy outlines what information we collect, how we use it, with whom we share it, and your rights regarding your personal information.

1. INFORMATION WE COLLECT

a) Information you provide directly

We may collect personal information you provide when engaging with us, including:

  • Identifiers: Name, email address, postal address, phone number, and account information.
  • Payment information: Credit card or other payment details when completing a purchase.
  • Images and photographs: For contests, reviews, or social media engagement.
  • Customer feedback: Product reviews, survey responses, or preferences.

b) Information collected automatically

When you use our website, we may automatically collect:

  • Device information: IP address, browser type, operating system, and time zone.
  • Usage data: Pages visited, links clicked, and interactions with our website.
  • Cookies and tracking technologies: To provide personalized experiences and analyze website traffic.
  • Geolocation data: Inferred from IP address to improve service relevance.

c) Information from third-party sources

We may receive information from third parties, including:

  • Social media platforms: If you log in using social accounts or engage via sharing/liking content.
  • Service providers and partners: For marketing, analytics, or customer support purposes.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Provide and manage the products and services you request;
  • Process payments and verify identity;
  • Analyze usage to improve our website, products, and services;
  • Send marketing communications, if you opt-in;
  • Deliver tailored advertising across devices and platforms;
  • Communicate important account or order information;
  • Ensure security, fraud prevention, and legal compliance;
  • Respond to inquiries and provide customer support.

We may also use non-personally identifiable information to improve services, troubleshoot issues, or generate aggregated analytics.

3. LEGAL BASIS FOR PROCESSING

We process your information based on:

  • Performance of a contract: To fulfill your orders or requests.
  • Compliance with legal obligations: For identity verification or regulatory requirements.
  • Legitimate interests: To improve our services, website, or marketing.
  • Consent: Where you opt-in to marketing or provide sensitive information.
  • Vital interests: To protect you or others from harm.

You are not required to provide information unless it is necessary for completing transactions or fulfilling a service.

4. SHARING YOUR INFORMATION

We may share your information with:

  • Affiliates: To provide products or services on our behalf;
  • Service providers and business partners: Including payment processors, shipping companies, marketing agencies, analytics providers, and IT services;
  • Third parties in business transfers: For mergers, acquisitions, or reorganization;
  • Law enforcement or legal authorities: When required to comply with legal obligations or protect rights;
  • Your consent: When you authorize disclosure to another party.

We do not sell personal information for commercial purposes.

5. YOUR RIGHTS

Depending on your location, you may have rights to:

  • Access and data portability: Request copies of personal information we hold about you;
  • Correction and deletion: Update or delete inaccurate or outdated personal information;
  • Opt out of marketing communications: Via email unsubscribe links, SMS STOP replies, or contacting us directly;
  • Limit or object to certain data processing: Including tailored advertising.

We will not discriminate against you for exercising your privacy rights.

6. THIRD-PARTY SITES AND SOCIAL MEDIA

Our website may link to third-party websites and social platforms. We are not responsible for their privacy practices. Please review their policies directly.

Interactions with social media features (e.g., Facebook “like” or Instagram login) may result in data sharing with those platforms as described in their respective privacy policies.

7. DATA RETENTION

We retain your personal information only as long as necessary to provide Services, fulfill legal obligations, resolve disputes, or enforce agreements. When no longer needed, we delete or anonymize your data securely.

8. INTERNATIONAL DATA TRANSFER

Your information may be transferred or processed in countries outside your residence. We take safeguards to ensure your data is protected according to this Policy.

9. DATA SECURITY

We implement physical, technical, and administrative safeguards to protect your information. No system is completely secure, but we strive to keep your data safe.

10. CHILDREN’S PRIVACY

Our services are intended for users aged 13 and above. We do not knowingly collect information from children under 13. If we become aware of such data, we take steps to delete it.

11. CHANGES TO THIS POLICY

We may update this Policy from time to time. Updates will be reflected on this page with the revised “Last Updated” date. Material changes may also be communicated by email.

12. CONTACT US

If you have questions, concerns, or privacy requests, contact us at:

13. CALIFORNIA RESIDENTS

California residents have specific rights under CCPA, including:

  • Accessing personal information collected in the last 12 months;
  • Requesting deletion of personal information, subject to certain exceptions;
  • Opting out of the “sale” of personal information (we do not sell personal data).

For requests, contact us via email at support@griffmart.com

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